Stella Service Award for Customer Excellence
In September of 2011 we were contacted by Stella Service (an independent company that rates the customer service performance of online stores).
This is not something that we contacted them about, but this is what they do.
Exerpt from the StellaService.com website:
STELLAService is an independent company that rates the customer service performance of online stores. You could say measuring service quality is an obsession of ours. So much so, we created the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience.
Our in-depth evaluations are designed around you and your shopping experience. To find out what that experience may be with a given retailer, our team goes shopping. We navigate sites, we conduct usability tests, we order and return products and we engage in over a dozen interactions with each company’s customer service representatives via phone, email and live chat. And we do it all undercover, so our findings are unbiased and true to the experience.
Needless to say, we were very happy when they contacted us to let us know that we were awarded their Seal for Customer Excellence.
Knowing that the Stella Service representatives shopped our website and found our Customer Service team fit their high standards, our customers can shop with more confidence and know that we deliver only quality products, in a timely manner, and that our customer service is there to help them with anything that they need.
Thank you Stella Service, we greatly appreciate your award and will continue to provide the best customer experience possible.
Our Review on Stella Service
Article on Stella Service - Ad Age Digital.com
Stella Service Website
Sincerely,
Mike Mancini - Founder
DesignerTeez.com
This is not something that we contacted them about, but this is what they do.
Exerpt from the StellaService.com website:
STELLAService is an independent company that rates the customer service performance of online stores. You could say measuring service quality is an obsession of ours. So much so, we created the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience.
Our in-depth evaluations are designed around you and your shopping experience. To find out what that experience may be with a given retailer, our team goes shopping. We navigate sites, we conduct usability tests, we order and return products and we engage in over a dozen interactions with each company’s customer service representatives via phone, email and live chat. And we do it all undercover, so our findings are unbiased and true to the experience.
Needless to say, we were very happy when they contacted us to let us know that we were awarded their Seal for Customer Excellence.
Knowing that the Stella Service representatives shopped our website and found our Customer Service team fit their high standards, our customers can shop with more confidence and know that we deliver only quality products, in a timely manner, and that our customer service is there to help them with anything that they need.
Thank you Stella Service, we greatly appreciate your award and will continue to provide the best customer experience possible.
Our Review on Stella Service
Article on Stella Service - Ad Age Digital.com
Stella Service Website
Sincerely,
Mike Mancini - Founder
DesignerTeez.com
